RM2000 for Full Time Administrator at ANYWHERE

Employer Name: Cherly

Contact: 012-5831128

On Site: No

Salary: RM2000

Start Date: 15-10-2016

Working Hours: 7AM-4PM

Skill Needed: Training provided

Job Description: Location: Work from your home but meeting with team once every 1-2 months
Group: Operations
Hours: 7am to 4pm. One shift of 6pm to 3am per week.
Salary: RM2000 + Generous Bonus depending on performance
Closing date for applications: 10th October 2016
Interview Date: To be advised

About Proofessor Ltd:
Providing high quality service at a low price

About the role:
We have an exciting job opportunity for a dynamic individual to join our operations department.
As an administrator, you will provide high quality service to our customers that are placing orders and responding to email queries. You will allocate work to staff and ensure they meet their deadlines before returning the work back

About the person:
No experience required but you must have smooth internet connection, know your ways around computers (windows and emails) and the ability to use Microsoft Excel and Word.

Additional information:
If you have further questions or queries about this role, please contact Cherly, Team Leader at cherly@proofessor.co.uk or 012-583 1128.

• Ensuring all emails are replied using pre-set email templates
• Process and handle all the documents including invoicing, checking payments. sending them to staff and returning them to customers on a timely manner
• Call and confirm with staff to ensure they have accepted the cases
• Update system database
• Inform senior managers and partners of queries

Detailed Job Description:
1) Answering emails
• Answer all the incoming emails quickly and accurately
• Ensure that all the customers’ questions are answered when responding to their emails
• Check and making sure all emails are responded or at least actions are taken
2) Documents handling
• Ensure invoices are sent when clients send their documents via email
• Check for payments and send payment reminders as necessary
• Send the documents to the right staff
• Check to ensure staff completed the documents on time
• Return the documents to customers before their deadline
3) Phone calls
• Make phone calls to staff occasionally to confirm they will accept certain cases
• Call customers to answer their queries accordingly
4) Update database and other queries
• Update the database accordingly. Payments made, staff returned their documents etc
• Inform senior managers and partners if there are any special queries made by customers or staff

Person Specification:
The following specifications will be used for recruitment for this role and will also be assessed during an interview

• No qualifications necessary, but you must possess good communication and interpersonal skill
• Good command of English and Chinese Mandarin (Cantonese and other languages is a bonus)
• Ability to use computer to surf the Internet, accessing social media pages and emails etc

Role Specific Requirements :
• Fluent in English and Chinese Mandarin in both oral and written form
• Other languages is a bonus
• You must be able to work one night shift per week from 6pm to 3am
• Pay meticulous attention to customers’ needs
• Going the extra mile to resolve customers’ complaints, queries and requirements
• Willing to work flexible hours and putting on extra hours if required
• Ability to meet deadlines and pay attention to details
• Ability to work with colleagues from other departments

Scale 1a – RM1,000
• Sending invoices out, checking payments, sending documents to staff, checking deadlines and returning documents to customers while under supervision of senior administrators and managers
• Update the database under the supervision of senior administrators and managers
• Other ad hoc tasks but under the supervision of senior administrators and managers
Scale 1b – RM1,200
• All of the above with little or no mistakes but still under full supervision
Scale 1c – RM1,500
• All of the above with minimal supervision
Scale 2a – RM1,700
• Increased speed of responding to emails and queries with minimal supervision
Scale 2b – RM2,000x`
• All duties in Scale 1a performed with speed, little mistakes and with no supervision

Your learning speed affects your pay. Your first pay depends on which scale you have achieved during the training period.

Further career progress
Proofessor Ltd is a small company that has 350 staff working for us all over the world. We are aggressively developing our company and should you become an outstanding member of our staff, many opportunities will be opened in the future

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