RM3000+ General : 1st Level Agent (User Helpdesk) by Alex1


MNC company in KL looking for
1st Level Agent (User Helpdesk)

Job Description: The First Level Agent is responsible to provide User Helpdesk Services to inbound customer calls. This includes the usage of remote tools to analyze and resolve tickets. Accountabilities in subtasks includes ticket handling, solution provision, process tasks, customer and third party communication and continuous improvement process.

Work Experience: Min. of 06 months or more experience in a call centre environment is recommended.
-good technical knowledge in supported customer specific hardware and SW environment
-knowledge of customer service principles and practices
-strength in communication, teamwork,processes and customer orientation, especially friendly and kind behavior on the phone
-native speaker quality in required local language/primary language
-English language skills are additionally implied
-PC literacy, especially usage of Microsoft Office package
-ITIL foundation recommended
-Willingness to work in shift models, based on customer requirements

Interested candidates email your resume to Alexis-David.Mairon@ hotmail.com
*Immediate hiring, Interview event is on 20/04/2016 Wednesday, Kuala Lumpur.

Mobile 0162320081 Salary RM3000+
Location Kuala Lumpur/Cyberjaya Working Hours Working shift hour
Onsite Yes Needed Skills Technical skill, IT knowledge, Good communication skill
Start Date 2016/04/17
Duration Interview event Wednesday 20/4/2016

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