Call Center Representative Job Duties:
~ Answers inquiries by clarifying desired information; researching, locating, and providing information.
~ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
~ Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
~ Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
~ Maintains call center database by entering information.
~ Keeps equipment operational by following established procedures; reporting malfunctions.
~ Updates job knowledge by participating in educational opportunities and training.
~ Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
~ Diploma or Degree holder in any field with 1 year working experience in Customer Service/Call Centre field.
~ Fresh Graduates with passion in customer service are encouraged to apply.
~ Excellent English and Mandarin communication skills.
~ Have positive working attitude and enjoy assisting and interacting with customers.
~ MUST be able to work on shifts, weekends and Public Holidays.
~ Full professional job training will be provided for successful candidates.
~ Open to MALAYSIAN citizens only.
Only Shortlisted Candidates Will Be Contacted.
|Mobile||0166696888||Salary||RM 2200 ++|
|Location||Kuchai Lama||Working Hours||9am to 7pm|
|Onsite||Yes||Needed Skills||Call Center Representative Skills|