RM 2200 ++ General : Full Time Call Center Executive by Benjamin Lim


Call Center Representative Job Duties:

~ Answers inquiries by clarifying desired information; researching, locating, and providing information.
~ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
~ Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
~ Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
~ Maintains call center database by entering information.
~ Keeps equipment operational by following established procedures; reporting malfunctions.
~ Updates job knowledge by participating in educational opportunities and training.
~ Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

~ Diploma or Degree holder in any field with 1 year working experience in Customer Service/Call Centre field.
~ Fresh Graduates with passion in customer service are encouraged to apply.
~ Excellent English and Mandarin communication skills.
~ Have positive working attitude and enjoy assisting and interacting with customers.
~ MUST be able to work on shifts, weekends and Public Holidays.
~ Full professional job training will be provided for successful candidates.
~ Open to MALAYSIAN citizens only.

Only Shortlisted Candidates Will Be Contacted.

Mobile 0166696888 Salary RM 2200 ++
Location Kuchai Lama Working Hours 9am to 7pm
Onsite Yes Needed Skills Call Center Representative Skills
Start Date Immediate
Duration Full Time

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